Questions and Contact

Did you have a look here?: https://kallipos.de/calligraphy-faq.html
If you have any questions not mentioned there, please write an e-mail. I will answer as quickly as possible.

If you are a resident within the EU (SEPA-Zone), you may pay by bank transfer or by paypal. If you live in any other country, paypal is the only option at the moment.

After your credit transfer has been completed, your order will be shipped with "Deutsche Post / DHL" within 2 business days. Within the EU orders will usually be delivered within 4 to 10 days. However sometimes it may take longer for various reasons. Packages to countries outside the EU take longer, unsually between 10 days and 3 weeks, depending on the destination country.

All orders will be shipped by certified mail or by parcel post and can be tracked on the internet. When the package has left Germany, the shipping company of your country may give information about the actual status of your order. If your order is not beeing delivered within the expected time frame, we will assign DHL for investigations. When the package is confirmed to be lost, we will either ship it again or you may ask for a refund, if you prefer so. We ask for your understanding, if the DHL investigations take a long time. We do not have any influence on this. Refund or replacement packages can only be given after the package is confirmed to be lost.